CODE OF ETHICS
Nationally certified Aging Life Care™ managers at the Advanced Professional level follow a higher standard of practice when approaching complex care scenarios.
Aging Life Care™ managers are required to meet rigorous education, experience, and certification requirements mandated by a strict Code of Ethics and Standards of Practice.
1. Integrity
An Aging Life Care Professional is honest, diligent, & accountable in the provision of service. An Aging Life Care Professional always acts in a manner that is consistent with the professional values stated in this Code.
2. Loyalty & Responsibility
An Aging Life Care Professional is trustworthy & dependable in all aspects of both professional & business relationships. An Aging Life Care Professional maintains confidentiality, avoids conflicts of interest, & always pursues the best interest of clients.
3. Promoting Benefit & Avoiding Harm
An Aging Life Care Professional promotes clients’ interests, values, & welfare in order to maximize benefits & avoid harm. An Aging Life Care Professional is aware of potential conflicts that may arise when balancing the benefits & risks of interventions being considered. An Aging Life Care Professional strives to assure that vulnerable clients’ individual choices are maximized to the greatest extent possible.
4. Respect for Clients’ Rights & Dignity
An Aging Life Care Professional treats clients with respect, as complete individuals with their own history, narrative, and unique cultural identity. An Aging Life Care Professional respects the rights of each client, including the right to privacy, & for the vulnerable client, strives to balance client autonomy with the need for protection and safety.
5. Justice
An Aging Life Care Professional behaves in a just and fair way in all professional and business relationships. An Aging Life Care Professional does not promote or sanction any form of discrimination such as discrimination based on race, ethnicity, gender, religion, sexual orientation, national origin, disability, or socioeconomic status.
The Society of Certified Senior Advisors (SCSA) educates and certifies professionals who work with seniors. The Certified Senior Advisor (CSA)® credential applies to professionals who are able to demonstrate their competence and knowledge of working with older adults into their professional practices.
The CSA Code of Professional Responsibility requires CSAs to place the needs of older adults first and foremost.
1. Competence
A CSA has an obligation to keep their professional training, skills, and knowledge current and comprehensive in order to competently provide professional services to clients.
2. Honesty
A CSA must accurately and completely communicate to clients and potential clients, both orally and in business materials, their professional licenses, credentials, and other business qualifications.
3. Trustworthiness
A CSA shall act in a trustworthy manner. This means that the CSA shall promptly and courteously address a client’s questions and concerns; shall perform professional services to achieve the best interests of the client; and shall be dependable, honoring personal and professional promises made.
4. Fairness
A CSA shall conduct their professional activities fairly and impartially, using the same standard of care in performing business activities.
5. Professionalism
A CSA shall serve the public, clients or patients, potential clients or patients, business associates, and employers with the highest degree of professionalism, exercising due diligence and acting in good faith in all matters; exhibiting appropriate demeanor and behavior in all business settings and transactions; maintaining good customer relationships with respectful, timely, and accurate service; following best practices in maintaining the books, records, and documentation of their business or practice; and upholding the standards of the CSA certification and of any other licenses or credentials he or she holds.